Terms & Conditions

Please read Terms and Conditions and ensure all Rules of Play are followed:

Terms and Conditions

Please kindly note you will be required to sign upon receipt of equipment.
It is the Hirer’s responsibility to check the site measurements for the required package, and also to ensure that there will be adequate space surrounding the play equipment.

We will need approximately 30-45 minutes to set up the party and the same to pack up and remove equipment. Please take this into account when booking venue times. Please leave or allow adequate parking space for delivery and collection times.
We can only deliver equipment to a suitably sized open space and we will not be responsible for removing furniture/etc.
In the event of severe weather problems on the day such as heavy snow or ice we have the right to cancel the booking. In such cases we will return any deposit.

If for any reason you have to cancel your booking with us, we will be happy to refund your initial £25 deposit, subject to a minimum of 14 days (2 weeks) notice. For any cancellations less than 14 days, the deposit is non-refundable, however we will happily transfer it to another booking.

Rules of Play:

It is the responsibility of the person who is hiring this Soft Play Package to ensure that all possible steps are taken to avoid injury or damage. Please ensure that the following Safety Instructions are followed:

  1. All shoes, glasses, jewellery, badges MUST be removed before using the Soft Play. Parents whilst supervising must remove their shoes. Any damage may result in the Hirer having to pay an additional fee.
  2. For hygiene reasons, socks must be worn at all times.
  3. Children must be supervised by a responsible adult at all times, ensuring the safety of the children using the equipment. Cheeky Tots do not supervise. Cheeky Tots accepts no liability for any accidents or injuries incurred whilst the equipment is on hire.
  4. No pets or sharp objects on the equipment.
  5. No streamers, face paint, party poppers or silly string to be used on or near the equipment.
  6. No food or drinks or chewing gum to be allowed on or near the Soft Play, this will avoid choking and mess (please note if the equipment is collected in a dirty condition then the person hiring it will incur a cleaning charge).
  7. Adults must not sit or lean on any of the soft play equipment or the ball pool/kerb walls.
  8. Children must not push, collide, fight or behave in a manner likely to cause injury or distress to others.
  9. No smoking or barbeques near the soft play equipment.
  10. Always ensure the soft play is not overcrowded, and limit numbers to the age and size of the children using it.
  11. This equipment has an age limit of 6; please ensure that no one over this age is using it. No adults are to use the equipment.
  12. Ensure that no-one with a history of back or neck problems is allowed on the equipment, as indeed any Child who is feeling unwell.
  13. The equipment should not be used if it becomes wet, as the surfaces may become slippery.
  14. It is your (the Hirer’s) responsibility that the equipment remains undamaged. For any damages that occur, the Hirer will incur a repair charge payable immediately unless agreed otherwise. No items to be removed from the delivery location. Only Cheeky Tots staff are authorised to remove/collect equipment.

Bouncy Castle Health and Safety:

In addition to the above…

  1. Please note that as the hirer you are NOT permitted to erect the inflatable equipment.
  2. Inflatable’s are strictly for children under the age of 6. Under no circumstances should ADULTS enter on to the Inflatable as this will in time result in damage to the Inflatable or injury to the individual.
  3. Prevent the blower, cable and plugs from getting wet.
  4. Do not allow children with medical conditions, which may put them at risk of injury (e.g. brittle bone disease or temporary injuries), to use the inflatable.
  5. Avoid mixing older children on the inflatable at the same time as younger ones.
  6. You (“the Hirer”) are responsible for any injury or damage occurring whilst the equipment is on hire and you are strongly advised to take out Public Liability Insurance covering the use of the inflatable whilst it is on hire to you.
  7. You (“the Hirer”) must ensure that there is adequate adult supervision at all times when the Inflatable’s are in use.
  8. Children must remove their shoes and remove any hard, sharp or dangerous objects from their person (spectacles are also best removed) before using the inflatable.
  9. Children must be prevented from climbing or hanging on the walls of the inflatable. With bouncy castles the user must not be taller than the outside walls when standing on the inflated bouncing surface.
  10. The front step is designed to help users on and off, and is not to be played on.
  11. Food, Drink,party poppers,facepaints and toys are strictly forbidden on any inflatable.
  14. You (“the Hirer”) must ensure Inflatable’s are staked/sand bagged down at all times.DO NOT USE IN HIGH WINDS.
  15. The Hirer is responsible for the safe keeping of the inflatable and you will be charged for theft or any damage caused to it or for any items missing from it on its return.
  16. When the unit is not in use it is fine to switch off the fan. If you have an electric fan however when switching it back on please ensure that the rope connecting the air pipe to the fan is tightly secured and that nothing is blocking the sides of the fan, before re-inflating. If any customer complains that the unit is soft, and our engineers return to find that these checks were not carried out a £20 call out charge will be levied.
  17. In the event of rain, it is advised that you keep the unit running, but please ensure all electrical goods are covered. Towel dry the step areas before recommencing use, to avoid children slipping. In the case of high winds, discontinue use immediately and contact our office for advice. Please use common sense during changes in weather.
  18. Please ensure you take all reasonable precautions to protect the equipment from damage.
  19. Most importantly please ensure that you take all reasonable precautions to protect the child from harm and danger.

Your safety is very important to us

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